At Hertel & Co. GmbH, quality is our top priority. Our ISO9001-certified quality management system ensures structured processes, high efficiency and continuous improvement. With clear standards, committed employees and a focus on customer satisfaction, we guarantee first-class products and services. Trust in our experience and certified quality!
Our quality management is embedded in an integrated management system with two other standards that are important to us:
DIN ISO is a globally accepted and applied standard for management systems.
Quality management objectives
- Main objective: Consistent, reliable quality and satisfied customers.
- Customer orientation: Understanding and fulfilling customer needs.
- Responsibility: Clear roles and responsibilities within the company.
- Process control: Define and document clear, efficient processes.
- Risk management: recognising and minimising risks.
- Improvement: Regularly measure, analyse and improve.
Core components of ISO 9001
- Clear quality policy and committed corporate management
- Focus on customer requirements and continuous improvement
- Identification of opportunities, risks and quality targets
- Efficient management of processes, resources and suppliers
- Transparent communication and documented processes
Audits by certification body
- Testing and certification by an independent, authorised organisation
- Certification audit
- Regular monitoring audits (once a year)
- Regular recertification audits (every 3 years)
Contact person for queries
FSC-
Authorised representative
Michael Müller
+49 921 78 44-50
Send e-mail
Quality
management
Isabell Schuierer
+49 921 78 44-20
Send e-mail
Environmental protection
management
Isabell Schuierer
+49 921 78 44-20
Send e-mail
Occupational safety
management
Isabell Schuierer
+49 921 78 44-20
Send e-mail
